Time Type:
Full Time
Assistant IT Supporter
The Assistant IT Supporter is responsible for providing information and help in resolving IT related problems within Group DSV.
Tasks and responsibilities
Cooperation with other employees. Providing first line support services. Service Desk wors 24/7 (Mexico Team works Monday-Friday 08:00-17:00).Receiving reports from users (phone, mail, WWW), initial classification in our ITSM tool, assigning them to corresponding helpdesk, 2nd and 3rd line teams.Informing and assisting users in case of IT system failure.Quick diagnosis and independently solving issues according to defined Service Level Agreement (SLA)User administration for supported applicationsBusiness support in recurring tasks within IT systems during and at the end of the month.Maintaining high level of users support in ter...