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<p><b>Job Title: </b>Assistant IT Helpdesk</p> <p><b>Job Code: </b>JPC - 6238</p> <p><b>Location</b>: Abu Dhabi</p> <p><b>Experience: </b>2-4 year</p> <p><b>Education: </b>Associate Degree</p> <p><b>Industry: </b>Higher Education</p> <p><b>Language: </b>English</p> <p><b>JOB DESCRIPTION:</b></p> <p> </p> <ul> <li>Provide primary and secondary level of support (L1 and L2) for all hardware<br /> and software inquiries.<br /> </li> <li>Troubleshoot laptops (Windows & macOS), workstations, and mobile<br /> devices.<br /> </li> <li>Provide end-user assistance for the Learning Management System (LMS) and<br /> Student Information System (SIS), including course access, user enrollment<br /> issues, and portal naviga...