Found Description
The Position
The Assistant Head Butler is responsible for supporting the Head Butler in overseeing all aspects of the Butler Services department ensuring the highest levels of personalized guest service in alignment with Raffles standards of luxury and excellence. This role is both operational and administrative focused on team leadership guest satisfaction training and quality assurance.
GUEST EXPERIENCE AND SERVICE EXCELLENCE
- Ensure the flawless execution of the Raffles Butler Service across all touchpoints
- Personally greet VIP and longstay guests and ensure their preferences and expectations are met or exceeded
- Ensure the butler team observes and collects guest preferences and interests to facilitate the personalization of their experience
- Create magic with the team
- Act as a primary contact for Butlerrelated guest issues or special requests handling them promptly and professionally ...