Found Description
Primary Responsibilities
- As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
- Focus on guest satisfaction when identifying business improvement opportunities
- Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)
- Encourage staff to invite guests to answer the hotel guest satisfaction survey
- Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex
- Manage responses to all guest feedback, as per AccorHotels’ recommendation
- Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedback (develop recognition of employees)
- Perform root‑cause analysis in each touch...
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