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Assistant Guest Experience Manager - Arabic Speaker/ Additional Language

Accor

Dubai, Dubai, United Arab Emirates Full-Time July 04, 2026
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Found Description


Job Description

Primary Responsibilities

VOICE OF THE GUEST

  • As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
  • Focuses on guest satisfaction when identifying business improvement opportunities
  • Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)
  • Encourage staff to invite guests to answer to the hotel guest satisfaction survey
  • Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex
  • Manage responses to all guest feedback, as per AccorHotels’ recommendation
  • Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)

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    Found Details

    LocationDubai, Dubai
    CountryUnited Arab Emirates
    TypeFull-Time
    CategoryBaggage Porters, Bellhops, and Concierges
    PostedJuly 04, 2026

    About Accor

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    Accor

    Dubai, United Arab Emirates

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