Assistant Front Office Manager

Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.

• Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction
• Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests
• Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement
• Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy
• Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs
• Work closely w...