Assistant Front Office Manager

About the Role

Fairmont Jasper Park Lodge, located in the Canadian Rockies, is undergoing a multi‑phase transformation. In this dynamic environment, the Assistant Front Office Manager will support the Front Office Manager in delivering exceptional service across Front Desk, Concierge, Butler, Guest Services, Royal Service, and Tours departments.

Responsibilities

• Consistently offering professional, friendly and engaging service.
• Providing day‑to‑day operational and managerial support for Front Desk, Concierge, Butler, Guest Services, Royal Service and Tours departments.
• Assisting the Front Office Manager and Director of Front Office in all departmental activities.
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines.
• Communicating through pre‑shift logs, emails and departmental meetings to provide pertinent information for shifts.
• Trainin...