Assistant / Deputy Manager - IT (Application Support & Automation)

Key Responsibilities

1. Application Support Management (BAU / L2)

• Own the support function for the organisation's portfolio of business applications, ensuring availability, stability, and resolution of incidents and service requests within agreed SLAs.
• Serve as the L2 escalation point: investigate, diagnose, and resolve issues beyond the L1 agent's capability, engaging vendors and internal teams as needed.
• Manage application administration activities: user access, configuration, patching coordination, release support, and health monitoring.
• Coordinate and drive timely remediation of VAPT (Vulnerability Assessment and Penetration Testing) findings for supported applications, working with vendors, infrastructure, and security teams, and tracking closure to agreed deadlines.
• Oversee application enhancements, upgrades, and UAT cycles, including coordination with business stakeholders and vendors.