Found Description
Responsibilities
- Provision of an excellent support experience to customers via all relevant communication channels
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
- Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement...
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