Found Description
Position Title: Assistant Manager – Community Location: Mumbai Department: Community Reporting To: Community Manager Role Overview The Assistant Manager – Community supports the delivery of member experience at the club, with a strong focus on on-ground execution, engagement, and daily operations. This role works closely with the Community Manager (or leads the function in their absence) to ensure smooth member journeys, consistent service standards, and effective coordination across teams. It is a hands-on role that requires strong presence on the floor, attention to detail, and the ability to manage day-to-day community operations efficiently. Key Responsibilities 1. Member Engagement & Relationships Build and maintain strong relationships with members through regular interaction on the floor. Ensure members feel recognised, welcomed, and attended to across all touchpoints. Capture member preferences and feedback to enable personalised experiences. Handle member queries and concerns ...