Assent Technical Support Architect Opportunity

Drive innovation in technical support at Assent in Ottawa as a Technical Support Architect. Utilize your expertise in AI-driven workflows to enhance customer support and resolve complex issues.
Assent is looking for a Technical Support Architect to manage escalations and optimize tech support experiences. With at least 5-7 years of relevant experience, you will troubleshoot product issues, collaborate with engineering for solutions, and implement AI-driven strategies to enhance service. This role will allow you to mentor junior staff and provide insightful analysis for continuous improvement.
Key Responsibilities:
• Address and resolve complex customer escalations
• Analyze technical issues via code reviews
• Collaborate with product management on insights
• Develop AI workflows for support efficiency
• Mentor technical team members for skill growth
Requirements:
• Bachelor’s in Computer Science or equivalent
• Minimum 5-7 years in technical support enviro...