Asistente De Atención A Clientes

**Position Mission**:
Since ****, Hola Publishing International has served as a bridge for thousands of authors to fulfill their dreams by bringing quality books to audiences around the world.
In this position, you will be the first point of contact for our clients, providing them with the information and solutions they need regarding our products and services.
**Position Responsibilities**:
- Provide timely and effective solutions.
- Use Excel and Word at an intermediate/advanced level for administrative tasks.
- Follow the publishing protocols established by the company.
- Address client questions, handle complaints, and consider client suggestions.
- Answer all incoming calls to HOLA: take messages, listen to client needs, and offer solutions.
- Follow up on client materials, including providing specialized assistance to senior clients if needed.
- Coordinate the review and approval of editing and production proofs with clients.
- Remin...