ASI-Call Centre Operations - Manager, Client Experience & Reconciliation

ASI-Call Centre Operations - Manager, Client Experience & Reconciliation

Toronto, ON, Canada

Employment Type: Full-time, Permanent, Hybrid

About the Role

The Manager, Client Experience & Reconciliation supports the effective handling of escalations and reconciliation activities across multiple Accerta programs. This role combines operational oversight with direct engagement, working closely with clients, families, and service providers to understand concerns, communicate updates, and guide timely resolution. The Manager oversees the intake, triage, investigation, and documentation of complex issues while ensuring that reconciliations of funding allocations, claims, disbursements, and reimbursements are accurate and aligned with internal systems and reporting requirements. Operating in a high‑volume, detail‑oriented environment, the Manager helps maintain strong internal controls, supports audit readiness, and contributes to transparent,...