Ascend Customer Success Management Role

Join Ascend as a Customer Success Manager, focusing on increasing lottery revenue for nonprofits and foundations across North America. This hybrid role combines relationship-building with strategic growth initiatives to drive meaningful impact in healthcare fundraising.
You will manage a portfolio of client relationships, strategically guiding them to enhance their lottery funding through Ascend's innovative software. Your success will depend on your ability to spot growth levers and persuade clients to invest in additional lottery programs, thereby increasing their revenue.
Key Responsibilities:
• Manage client relationships end-to-end for effective collaboration
• Analyze accounts and leverage growth opportunities diligently
• Formulate plans to encourage client investments in lottery services
• Promote programming enhancements through upselling initiatives
• Ensure consistent follow-up to advance revenue opportunities
Requirements:
• Proven experience in s...