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Description
Nice to have
Prior OPS or Public sector exp.
- 5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
- Hands‑on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
- 5+ years of experience implementing contact centre solutions utilizing Amazon Connect.
- Experience configuring and developing Amazon Connect Customer AI Agents.
- Extensive experience designing, developing and implementing Amazon Connect cloud‑based contact centre solutions.
- Experience integrating Amazon Bedrock services with Amazon Connect solutions.
- Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.
- Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch,...
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