Ars-Billing Solutions-Assoc Iii

Job Summary:
Perform activities of the Billing team in order to contribute to quality customer service and departmental effectiveness while maintaining appropriate efficiency levels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues associated with credit card, pre-authorized checking, and cash transactions
- Document systems by processing data appropriate to customer accounts for requests/payment, inquiries, and issue resolution
- Review and process exceptions that fall out of the automated billing processes
- Perform other Billing duties on a daily basis including, but not limited to, address changes, member or policy maintenance, monetary adjustments, new account set-up, dispute research and resolution, fraud research, receivable collection on accounts and quality review
- Handles complaints concerning billing in a timely manner
- Ensures accuracy and integrity when entering consumer information and revealing information to a...