Architect Customer Engagement

Johnson & Johnson is a global healthcare company dedicated to improving patient outcomes.

Are you an enthusiastic Manager, Architecture to shape and evolve our Customer Engagement ecosystem?

Key Responsibilities

• Drive the evolution of Commercial EMEA Customer Engagement, including applications, integrations, and data flows, in partnership with Product and Platform Owners.
• Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels.
• Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs.
• Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity) and incorporate security and compliance expectations.
• Apply agentic architecture concepts (e.g., orchestration, event‑driven interaction, policy/guardrail design) to enab...