Appointment Setting Team Leader

**Job Overview**:
Our client works with local governments in the US to help determine the value of every property located in the area they serve. They provide software solutions, gather property information, and analyze the data.
Once the data is collected, it is analyzed, and tentative property values are set. Property owners then have the opportunity to dispute those values in order to keep their property taxes low.
**Working Schedule: Monday-Friday 8 AM to 4:30 PM Eastern Time**
**Key Responsibilities**:
- Monitor call center agent performance, and provide corrective feedback as needed
- Handle escalations in a professional manner, minimizing dissatisfaction and demonstrating empathy
- Schedule appointments using Appointments Software
- Capture information in the company's management systems accurately and completely
- Provide answers to basic questions about the dispute process
- Requirements
**Requirements**:
- Excellent communication and listen...