WFM Manager: Real-Time Ops & Forecasting

Apollo.io is seeking an experienced Workforce Manager in Mexico City. This role involves leading operational efficiency for support teams, overseeing real-time management, capacity planning, and ensuring SLAs are met. You’ll manage a team of analysts while collaborating with leadership from Customer Support, HR, and Finance. Ideal candidates are data-driven and proactive. Apollo promotes a culture of continuous improvement and provides significant growth opportunities for team members.
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