Technical Support Engineer

Are you passionate about customer success and eager to grow a high-impact service business? As a Technical Support Engineer in VIAVI’s Fiber Optic Lab Services team, you’ll be at the forefront of delivering critical services to global customers using VIAVI’s advanced fiber optic test platforms. This role offers a unique opportunity to shape the evolving field services ecosystem through hands‑on support, calibration, installation, and training engagements.

Duties & Responsibilities

• Deliver on-site and remote technical services including installations, field calibrations, and customer training.
• Provide expert-level support via phone, email, and web to troubleshoot and resolve customer issues.
• Manage service cases using Microsoft Dynamics and ensure timely resolution and documentation.
• Collaborate cross-functionally with Sales, R&D, Product Line Management, and Services teams to address customer needs.
• Create and maintain know...