Sr. Operations Analyst - Application Coordinator, Banking Applications

Overview

The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. They will coordinate system changes, oversee implementations, troubleshoot escalated issues, and apply innovative approaches to complex challenges. Responsibilities

Coordinate application implementations and maintain process compliance Triage and route issues between Application Support and Service Providers Apply innovative approaches to complex challenges and take on project work Drive operational improvements aligned with strategic initiatives through informed decision‑making Authorize production application changes via ServiceNow and batch job scheduling via OMS Assist with resolving batch bottlenecks and repeated failures in Z/OS job flows Escalate critical issues to partners and management, ensuring timely resolution Propose innovative solutions and alterna...