Found Description
We are seeking a Senior Systems Support Analyst to serve as a critical liaison between business stakeholders and technology development teams within the Canadian Banking Products Engineering team.
Responsibilities
- Understand business processes and technology landscape, maintaining a comprehensive view of domain system needs.
- Document technical specifications accurately for both system and process changes.
- Ensure sign-off and completeness of technical requirements from technology and business owners.
- Investigate and resolve incidents independently; escalates complex issues as required.
- Build relationships with stakeholders and subject matter experts across technology and business areas.
- Prepare detailed progress reports and timely communications to key stakeholders and domain leads.
- Maintain strong knowledge of the product backlog and coordinate with the domain t...