Found Description
Responsibilities
- Discovering hardware and software solutions
- Troubleshooting technical problems
- Identifying and repairing flaws
- Troubleshooting network issues
- Hardware and software installation and configuration
- Speaking with customers to quickly determine the source of their problem
- Providing customers with timely and accurate feedback
- Guiding customers through a series of steps to solve a problem
- Following up with clients to ensure the issue is resolved
- Replacing or repairing required components
- Assisting with the deployment of new applications
- Supporting with procedural documentation
- Managing several cases concurrently
- Testing and evaluating new technologies
- Checking the electrical safety of equipment
Qualifications
- Degree in computer science or information technology
- It is advantageous to be certified ...
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