Found Description
Join to apply for theDIRECTOR CHANNEL OPERATIONSrole atCity of Toronto.
Job ID:59495
Job Category:Customer Service
Division & Section:Customer Experience, CX Channel Operations
Job Type & Duration:Full-time, 1 Permanent Vacancy
Shift Information:Monday to Friday, 35 hours per week
Affiliation:Non-Union
Number of Positions Open:1
Posting Period:03-SEP-2025 to 17-SEP-2025
Are you a visionary Contact Center leader with a passion for innovation, data, and emerging technologies? Do you thrive at the intersection of customer experience, operations, and digital transformation? The City of Toronto is seeking aDirector Channel Operationsto lead the modernization of its service delivery model—someone who is client-centered, tech-savvy, and AI-focused, with a strong operational mindset and a drive to elevate service excellence through innovation.
This role provides strategic leadership to the Customer Experience (CXD) Division head by leading the Toronto 311 contact ...
Job ID:59495
Job Category:Customer Service
Division & Section:Customer Experience, CX Channel Operations
Job Type & Duration:Full-time, 1 Permanent Vacancy
Shift Information:Monday to Friday, 35 hours per week
Affiliation:Non-Union
Number of Positions Open:1
Posting Period:03-SEP-2025 to 17-SEP-2025
Are you a visionary Contact Center leader with a passion for innovation, data, and emerging technologies? Do you thrive at the intersection of customer experience, operations, and digital transformation? The City of Toronto is seeking aDirector Channel Operationsto lead the modernization of its service delivery model—someone who is client-centered, tech-savvy, and AI-focused, with a strong operational mindset and a drive to elevate service excellence through innovation.
This role provides strategic leadership to the Customer Experience (CXD) Division head by leading the Toronto 311 contact ...
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