Customer Support Manager

Lone Wolf Real Estate Technologies Inc

Cambridge, Ontario, Canada Full-time March 11, 2026

Found Description

Create high performance environment for team members

Manage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitment

Coaching direct reports through one on ones to meet their personal and professional goals

Analyzing and interpreting call center reports, managing resources to meet team KPIs

Maintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and Product

Proactively communicate trends and internal and external pain points based on data analysis

Evaluating processes for continuous improvement and coordinating for betterment of the process

Manage escalations from internal and external sources

Proactively communicate key challenges, priorities, staff changes or requirements to your leader in a timely manner

Skills & Requirements

5-10 years’ experience in Cu...

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