Customer Service Representative Prom - Bologna

What You’ll Do:

+ Receives the Customer at the counter, managing the rental agreement in compliance with Company standards & procedures and with the expected quality standards through current software.
+ Provides world class customer service, creating a friendly, welcoming customer experience through personalized service, maximizing customer loyalty, and sales opportunities.
+ Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions to maximize the Customer satisfaction.
+ Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc.) to ensure the best Customer service and the profitability of the location.
+ He/she is responsible for managing customer communications by phone and email, and for handling and resolving customer complaints in a professional manner.
+ Ensure efficiency of return and check-in processes through current software for each Customer in complian...