Customer Service Representative (Korean Speaker)

The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution.

The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.

**What You’ll Do**

Relationship & Order Management

+ You handle key account orders and delivery planning with accuracy and timeliness.
+ You ensure adherence to customer-specific procedures and service-level agreements.

Internal Coordination & Forecast Alignment

+ You collaborate with Key Account Managers and Demand Planners to ensure alignment.
+ You monitor orders against forecasts and proactively escalate any deviations.

Issue Resolution & Claim Handling

+ You manage logistics-, billing-, and return-related claims.
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