Bilingual Customer Service Representative

Ammeraal Beltech

Mississauga, Ontario, Canada Full time March 22, 2026

Found Description

JOB DESCRIPTION

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English)

Primary Duties and Responsibilities :

Handle inbound & outbound calls from & to customers

Input data & orders into the dedicated software system

Coordinate with warehouse team to collect concise information & provide customers service excellence

Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)

Convert quotes to orders

Recording customer interactions in CRM for consistency in customer relations

Resolving customer complaints, escalating as required

Consult with sales on commercial and technical issues as required.

Assist customers with accurate transactions and industry specific product information.

Provide conveyor recommendations and technical assistance for conveyor belting solutions.

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