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Bilingual Contact Center Representative

The Toronto-Dominion Bank (Canada)

Toronto, Ontario, Canada Full time March 20, 2026
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Found Description

Description

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CUSTOMER

  • Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
  • Identify customer needs and determine solutions to customer problems
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge ...

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    Found Details

    LocationToronto, Ontario
    CountryCanada
    TypeFull time
    CategoryInformation and Record Clerks
    PostedMarch 20, 2026

    About The Toronto-Dominion Bank (Canada)

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    The Toronto-Dominion Bank (Canada)

    Toronto, Canada

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