Applications Support

Kärcher North America

Job Description

TITLE: Applications Support & IDoc Analyst

PURPOSE:

The purpose of this position is to provide technical support and administrative services for ERP (SAP) and Packaged Applications. This includes security and iDoc administration as well as the installation, administration, and maintenance for purchased and related interfaces.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Provides technical expertise in the administration and ongoing operational support of purchased software. Monitors, tunes, diagnoses, and resolves application problems.
• Works with vendor for vendor supported applications, serving as the technical liaison between the vendor and internal customers. May conduct initial troubleshooting of issues before contacting vendor.
• Develops technical and user instructions and documentation and may provide training on new or changed applications for team members and business areas.
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