Applications Support Analyst Tr7

**Application Support Analyst**In this role, the successful applicant will be responsible for providing first level support in managing, monitoring and control of the Thomson Reuters Services as defined by the responsibilities of the Team and to include support for Data center infrastructure, Application Support, Major Incidents and BAU Operations.This position will involve rotational shift work, covering services provided globally on a 24x7 basis.
**About the Role**In this opportunity as **Application Support Analyst**, you will:- Perform daily service checks, health evaluation of systems' performance and capacity as assigned.
- Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents- Escalate / notify appropriate support staff via established procedures.Document shift activity, facilitate and perform shift turnover.
- Follow defined process to escalate Incidents to second level team.Must be capable of writing technical reports.
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