Found Description
Strategic Account Applications Engineer Connected Services Hub
Location: Warrington. Hybrid working.
This is a newly created role supporting a global strategic customer within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team.
The role supports a high value, business critical service contract with strict performance expectations.
What you will do:
- Provide advanced second line technical support for a global strategic account
- Act as the primary escalation point for complex incidents and service issues
- Coordinate incident response and deliver structured root cause analysis
- Support bespoke BMS and digital service solutions in production environments
- Work closely with global Product Support and R&D teams
- Ensure service contin...
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