Application Support Technician Level 1 (Tijuana)

Department Name: INFORMATION TECHNOLOGY
Job Type: Full time
Service Now Ticket: INC
Industry: Technology
Modality: WFH
Work Experience: 0-1 year
Date Opened: 05/15/2025
City: Tijuana
State/Province: Baja California
Country: Mexico
Zip/Postal Code: 22010

• Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Communicate effectively with end-users, team members, and other stakeholders, providing updates on support progress and issue resolution
• Verify resolution with users and resolve Incidents in ServiceNow
• Escalate Major Incidents to the Application Support Supervisor
• Escalate Incidents at risk of breaching Service Level Agreement to the Application Support Supervisor