Application Support Specialist (Saas)

**Brief Job Summary**:
Are you ready to be the first point of contact for our valued South American customers, providing exceptional customer service and support for our industry-leading S3 Passenger platform? As a Support Engineer, you'll dive into a high-impact, high-urgency environment, resolving customer incidents and questions with your strong analytical skills and unwavering focus. If you thrive on multitasking and staying composed under pressure, this role is for you!
**Key Responsibilities**:
- Act as the primary contact for South American customers using S3 Passenger, our Software as a Service (SaaS) platform for inventory management and reservations in the rail and bus intercity markets.
- Proactively stay informed about S3 Passenger developments to provide the most accurate and up-to-date support.
- Utilize available tools and collaborate directly with development teams to find comprehensive solutions for customers.
- Gather necessary information for new de...