Application Support Specialist

Role L2/L3 Production Support

Location GDL/ CDMX (Hybrid)

Duration Full time

Responsibilities:

- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

- Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

- Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

- Automate manual processes to improve efficiency.

- Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

- Possess a solid understanding of technical concepts and be capable of writing code when necessary.

- Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Ke...