Found Description
Step into a significant role as an Application Support Specialist. Located at our onsite office in Toronto, this position prioritizes communication and technical expertise in ITIL Service Management.
You will be responsible for operational support with over two years of experience in the ITIL framework. This role involves managing incident queues, conducting change management, and providing detailed technical knowledge across applications. You’ll support clients and internal teams with your expertise while maintaining a thorough understanding of systems and processes.
Key Responsibilities:
• Triage incidents and coordinate with Tier three support
• Oversee ticket management and assign responsibilities
• Authorize and manage change requests
• Provide ongoing technical assistance within the organization
• Update and maintain technical documentation and processes
Requirements:
• Minimum 2 years’ experience in ITIL Service Management
• At least 2 years in Oper...
You will be responsible for operational support with over two years of experience in the ITIL framework. This role involves managing incident queues, conducting change management, and providing detailed technical knowledge across applications. You’ll support clients and internal teams with your expertise while maintaining a thorough understanding of systems and processes.
Key Responsibilities:
• Triage incidents and coordinate with Tier three support
• Oversee ticket management and assign responsibilities
• Authorize and manage change requests
• Provide ongoing technical assistance within the organization
• Update and maintain technical documentation and processes
Requirements:
• Minimum 2 years’ experience in ITIL Service Management
• At least 2 years in Oper...
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