Application Support & Service Delivery Manager (Mississauga)

We are seeking a highly experienced Application Support & Service Delivery Manager with 15+ years of experience leading a 50–65-person managed services support organization. The role ensures service excellence across the full application lifecycle — from product intake through to structured sunset — while managing risk, stakeholders, and key business events. Location: Mississauga, Ontario.

Experience Required: 15+ years. You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Cognizant will not sponsor work authorization for this role.

Responsibilities

• Lead a team of 50–65 support professionals in a matrix organization, driving a high‑performance, engaged culture.
• Manage IT and business stakeholders at all levels; own service reviews, communicate performance, and translate technical issues into business impact.
• Govern the application intake pipeline in pa...