Application Support / Production Management Lead (Mississauga)

We are seeking an experienced Application Support / Production Management Lead to oversee the stability, availability, and operational excellence of mission‑critical BFSI applications. The ideal candidate will bring robust leadership capabilities, deep ITIL knowledge, hands‑on incident management expertise, and the ability to collaborate effectively with technology, business, and executive stakeholders to ensure high‑quality service delivery and continuous operational improvement.

Key Skills

• ITIL Framework & Service Management
• Application Support & Production Management
• Stakeholder & Executive Communication
• Incident, Problem & Change Management
• Team Leadership & Service Delivery
• Root Cause Analysis (RCA)

Required Experience & Qualifications

• 8+ years of experience in Application Support, Production Support, or Production Management within the Banking, Financial Services, and Insurance (BF...