Application Support Engineer (Tier1)

Full-time- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc- Monitoring & validating data automated processes- Document knowledge and help educate colleagues and teammates on technical cases- Keep current with product knowledge and latest features and functionality**Qualifications**:- Experience providing technical support or being part of implementation team- Good level of written and spoken English - must have!
- Great written and verbal client communication skills- Strong troubleshooting and problem-solving skills while being highly detail oriented- Strong customer service orientation- Strong SQL background- must have!
- Willingness to work outside of business hours...