Application Support Engineer

Peoplebank

singapore, singapore, Singapore Contract July 15, 2026

Found Description

Application Support Engineer

10 months contract (parental cover)

2 headcount available

Hybrid work arrangement

Work location: CBD

Weekend on call shift required (rotation)

Our Client

Tech Giant, Social Media Platform

The Opportunity

Monitor and manage daily customer support tickets for prioritization and triage

Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders

Provide business summaries for daily hand-over of activities between different regions

Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations

Identify commonly reoccurring issues and build runbooks/guides to resolve them

Potentially raise code fixes or write new technical tests to prevent future issues

Providing covera...

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