Found Description
Responsibilities
- Resolve production incidents across applications, databases, APIs, and integrated systems within SLA.
- Use SQL, log analysis, and monitoring tools to identify root causes and troubleshoot issues.
- Collaborate with vendors, development, infrastructure, and cybersecurity teams for issue resolution.
- Lead incident management, stakeholder communication, and root cause analysis activities.
- Support releases, upgrades, documentation, and 24x7 on-call support for critical systems.
- Experience in incident management and troubleshooting in complex environments.
- Strong SQL skills and experience with log analysis and monitoring tools.
- Ability to collaborate with cross-functional teams including vendors, development, infrastructure, and cybersecurity.
- Experience supporting releases, upgrades, documentation, and on-call duties for critical systems.
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