Application Support Engineer, Remote Spain (Barcelona)

HBX Group is the world’s leading technology partner in travel, connecting and empowering general brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high‑value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions.

Job Summary

We are looking for a proactive and detail‑oriented Application Support Engineer to join our Technology Operations team. In this role, you will be responsible for analyzing, prioritizing, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services.

Responsibilities

• Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non‑complex technical issues.
• Assess incident criticality and business impact to support effective prioritization.
• Replicate incidents, analyse logs, and identify root causes to drive resolution.
• C...