Found Description
Company - Sharc Hire
Location - Andheri, Mumbai (On Site)
Experience - 1 to 3 years
Budget - 4lpa to 6lpa
IMMEDIATE JOINERS PREFERRED
Key Responsibilities:
Issue Management & Ticketing
Acknowledge and log user queries received via phone, email, or support portal.
Create, categorize, and prioritize support tickets appropriately.
Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.
Escalate unresolved or critical issues to appropriate internal teams.
Troubleshooting & Root Cause Analysis
Diagnose and replicate reported issues in test environments.
Analyze system behavior, logs, and data to identify root causes.
Coordinate with product, development, and QA teams to confirm and resolve issues.
Client & Stakeholder Communication
Act as the primary contact for assigned client issues and feature requests.
Provide regular...