Found Description
Responsibilities
- Handles Incident & Issue Tickets that require deeper technical analysis
- Investigate application errors, system failures, and performance issues
- Participate in performing root cause analysis (RCA) for recurring incidents
- Provide timely fixes or workarounds to restore service
- Analyze logs and database queries
- Reproduce issues in test or staging environments
- Work with technologies like SQL, scripts, or monitoring tools
- Support deployment activities (patches, hotfixes, minor releases)
- Validate application functionality after releases
- Coordinate with DevOps during rollouts
- Identify performance bottlenecks and recommend improvements
- Ensure SLAs (Service Level Agreements) are met
- Act as a bridge between L1 support (client) and L3 teams
- Escalate complex bugs with detailed analysis and logs
- Communicate with stakeholder...