Application Support Engineer

JOB RESPONSIBILITY

- Provide technical support to users on GIS based application at customer premises

- Handle all issues assigned by customer/user directly

- Evaluate issues, troubleshoot and provide resolution

- Ensure that all the operational processes and SLA are strictly followed

- Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

- Provide application support during outage/degrade or any enhancements.

- Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

- Need to interact with stakeholder regarding the resolution of issues.

- Perform incident/change/release management activities

- Troubleshoot end user problems

- Understand application Error messages and error/installation logs

- Server/OS related knowledge to ac...