Application Support Engineer

We are looking for an Application Support Engineer to join the R&D IT Solution Delivery Team to manage and maintain the product, which is GxP compliant, part of Clinical Development Platforms and is used across late science teams across all therapeutic areas. You will be a part of the BizDevOps team, therefore will be responsible for working cross-functionally with other team members such as the Product Lead, the DevOps Lead and technical engineers.ResponsibilitiesBuild, test, deploy and release fixes by following the standard SDLC and ITIL process using Agile methodologyWork on application enhancements and application upgrades when necessary, while remaining open to challenging tasks and requirements when neededTake ownership of the assigned L2/L3 level tickets/tasks and drive them to closureTroubleshoot application issues by referring to the application logs and by a dry run of the application code, spotting and providing a fix through application code changes if necessaryResolution ...