Application Support Engineer

We are looking for a skilled **Application Support Engineer** to join our team.
RESPONSIBILITIES
- Perform remote troubleshooting and replicate customer environments to pinpoint issues
- Walk customers through resolution processes
- Maintain full ownership of client issues from initiation to resolution
- Enhance existing processes by developing and documenting best practices
- Log all events and interactions in case records
- Prioritize and manage workload effectively to meet deadlines
- Monitor the status and facilitate the resolution of all open incidents
- Open and document bugs for software engineering team investigation
- Drive case resolution forward and collaborate with other teams as necessary
- Continuously develop technical product expertise
- Ensure adherence to security guidelines, procedures, and best practices
**REQUIREMENTS**:
- Minimum of 2 years of experience in IT Operations Support
- Demonstrated technical skills in Linux ...