Application Support Engineer

Job description

ABOUT THE JOB

• Gather user requirements and business needs and formalize them into Business Requirements Documents (BRD).


• Analyze regulatory and business requirements and produce Functional Specifications.


• Perform gap analysis between as-is and to-be processes and provide impact analysis documentation.


• Manage, collaborate, and track progress with business users, regulators, external partners, development teams (regional and local vendors).


• Prepare training materials, user manuals, and deliver training sessions to business users.


• Execute application and system testing and support users...