Application Support Engineer - Aged Care

• Up to $85k + super | Hybrid role in Sydney CBD
• Work directly with customers to solve complex platform challenges
• Build your career with a leading healthcare technology provider

Role:

As a Customer Experience Specialist, you will:

• Manage a queue of customer support requests through Zendesk, ensuring timely resolution within agreed SLAs.
• Troubleshoot complex platform issues and provide clear recommendations to customers.
• Support customers via phone, Zoom, and email to resolve functional and configuration queries.
• Guide customers on platform configuration and best practice processes.
• Collaborate with Customer Success, Product, QA, Engineering, and Implementation teams to resolve customer issues.
• Monitor customer health and escalations, ensuring a positive customer experience throughout the support lifecycle.
• Contribute to product improvements by providing customer feedback and enhancement ...