Found Description
JOB DESCRIPTION
As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.
TASKS
Support (50%)
Resolve advanced L2 tickets: database usage, SQL queries, source code review
Investigate complex incidents, access the code, and understand how it works
Apply targeted code changes to resolve incidents
Standard ticket management: validate, qualify, and track incidents through to resolution
Provide second-line support to users and other support teams
Manage and maintain product catalog/taxonomy attributes across internal platforms
Modify and administer Freshdesk at the scripting/code l...
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